Return & Exchange Policy

Return & Exchange Policy

We want you to shop with confidence. Please read our return policy carefully:

1. Exchange Period

• Items can be exchanged within 7 days from the date of receiving the order.
• Requests made after 7 days will not be accepted.

2. Damaged or Broken Items

• If you receive an item that is damaged or broken, please contact us within 7 days.
• You must provide clear photos or videos showing the issue.
• Once verified, we will replace the item at no additional cost.

3. Change of Mind

• If you did not like the product or changed your mind, you may:
  • Exchange it for another product (delivery fees will apply), or
  • Visit our shop to exchange it directly (no delivery fees).

4. Condition of Returned Items

• Items must be:
  • Unused
  • In original packaging
  • In the same condition as received
• Items showing signs of use, damage caused by misuse, or missing packaging will not be accepted.

5. Non-Returnable Items

• Certain items may not be eligible for exchange due to hygiene reasons or special promotions.
• Sale or discounted items are non-refundable unless defective.

6. Delivery Fees

• Delivery fees are non-refundable.
• In case of exchange due to customer preference, new delivery fees will apply.

7. Order Inspection

• We encourage customers to inspect their orders upon delivery.
• Any issue must be reported within 24 hours for faster processing.

8. Refund Policy

• We currently offer exchange only.
• Refunds are not available unless approved under exceptional circumstances.